In accordance with Law No. 144/2015 of 8 September, Réplica Private provides its consumer clients with the necessary information to enable them to exercise their right to submit complaints to independent and impartial Alternative Consumer Dispute Resolution (ADR) entities, which facilitate the out-of-court settlement of consumer disputes.
Alternative Dispute Resolution offers a simple, efficient, and cost-effective way of resolving disputes between consumers and service providers and may take the form of mediation, conciliation, or arbitration.
In the event of a consumer dispute, consumers may refer the matter to the following Alternative Dispute Resolution entity:
Consumer Information and Arbitration Centre of Porto (CICAP) Rua Damião de Góis, No. 31, Loja 6 4050-225 Porto, Portugal Telephone: +351 225 508 349 Email: cicap@cicap.pt Website: https://www.cicap.pt
Further information regarding Alternative Consumer Dispute Resolution entities available in Portugal can be found on the Portuguese Consumer Portal: https://www.consumidor.gov.pt
Réplica Private is committed to resolving any questions, concerns, or complaints raised by its clients promptly, transparently, and amicably, always prioritising constructive dialogue and the satisfaction of all parties involved.